Orders & Shipping

Do you offer free shipping?

Yes! We offer FREE worldwide shipping on all orders.

How long does shipping take?

Orders are processed within 3–5 business days before shipping.

Estimated delivery time is typically 7–15 business days, depending on your location and your local courier.

Which shipping carriers do you use?

Depending on your destination, we ship with trusted carriers such as DHL, FedEx, and UPS.

Do I have to pay customs duties or taxes?

Yes. Customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country.

Can I cancel my order?

Orders may be cancelled within 5 minutes of placing them.

After this window, cancellation depends on the processing status of your order and cannot be guaranteed.

Returns & Refunds

What is your return policy?

We accept returns and exchanges within 14 days of delivery.

To be eligible, your item must:

• Be returned within 14 days
• Be unworn and undamaged
• Not be altered, resized, or repaired by a third party
• Have all original tags attached
• Include clear photos and videos for inspection

Please contact us before sending any return. Returns sent without approval may be refused.

How do I start a return?

Email us at [email protected] with:

• Your order number
• Reason for the return or exchange
• Clear photos and videos of the item

Once approved, we'll provide return instructions and the return address.

Who pays for return shipping?

If the return is due to personal reasons (such as change of mind or incorrect size), customers are responsible for all return shipping costs, including any customs duties, taxes, or clearance fees.

If we sent the wrong item or your item arrived damaged or defective, we will cover the applicable shipping costs.

When will I receive my refund?

Once your return is received and inspected, approved refunds are processed within 7 business days.

Please allow up to 30 business days for returned packages to reach our warehouse.

Refunds are issued to your original payment method.

When are refunds not available?

Refunds cannot be issued if:

• The return request is made after 14 days
• The item has been altered, resized, repaired, or damaged after delivery
• The package is destroyed because of an incorrect shipping address
• The returned item never reaches our warehouse
• Required return approval was not obtained

Is there a restocking fee?

A $10 USD restocking fee applies if an order is returned because of an incorrect address or refusal of delivery.

Exchanges

Can I exchange my item?

Yes.

If you need a different size or received the wrong item, we'll gladly help with an exchange.

Customers are responsible for return shipping, while we'll ship the approved replacement at no additional shipping cost.

Damaged or Incorrect Items

What if my item arrives damaged or defective?

Please contact us within 24–48 hours of delivery.

Email clear photos or videos to [email protected].

Once approved, we'll either send a replacement or issue a refund. In most approved cases, you won't need to return the damaged item.

Delivery Questions

My tracking says "Delivered," but I didn't receive my package.

Please contact the shipping carrier first to request a Certification of Loss.

Once you send us that documentation, we'll file a claim with the courier on your behalf.

Carrier investigations typically take 4–10 business days.

What happens if I entered the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address.

If your order cannot be delivered because of an incorrect address, we may offer a reshipment after payment of a $7–$15 USD reshipping fee, depending on courier rates.

If the package is destroyed or never returned to our warehouse, no refund can be issued.

What happens if I refuse delivery or don't collect my package?

If a package is refused, left unclaimed, or returned to us:

• A $10 USD restocking fee may apply.
• Up to 50% of the purchase price may be deducted as a resale and logistics fee if the package becomes undeliverable.
• No refund will be issued if the package is destroyed or never returned to our warehouse.

Payments

What payment methods do you accept?

We accept all major credit cards and other secure payment methods displayed during checkout.

Is my payment secure?

Yes. All payments are processed securely through trusted payment providers.

Products

Will my jewelry look exactly like the photos?

We strive to display every product as accurately as possible. However, actual colors may vary slightly depending on your device's screen settings.

Can prices change?

Yes. Prices may change without prior notice.

If a pricing error occurs, we reserve the right to correct the error or cancel affected orders.

Customer Support

How can I contact you?

Our customer support team is available 24/7.

Email: [email protected]

We aim to respond to all inquiries within 24 hours.

What information should I include when contacting support?

For faster assistance, please include:

• Your order number
• The email used for your purchase
• A description of your concern
• Photos or videos if your issue relates to a product or delivery